Return & Refund Policy

Last updated: August 24, 2026

HT Holiday is an online retail store operated by Harry Taylor Conglomerate LLC.

Final-sale policy

Except for the order problems described below, all sales are final. We do not accept routine returns or exchanges for change of mind, buyer's remorse, or selecting the wrong size, color, quantity, or delivery address.

Damaged, defective, incorrect, or missing items

Please contact us within 7 calendar days of delivery if an item arrives damaged, defective, materially different from its listing, or if you receive the wrong item. If tracking shows “delivered” but the package is missing, contact us within 7 calendar days of that delivery scan. For an order that never arrives, contact us within 7 calendar days after the latest estimated delivery date.

Include your order number, the email address used at checkout, a description of the problem, and clear photos of the item, shipping label, and packaging when applicable. Keep the item and its packaging while we review the claim.

If we approve the claim, HT Holiday will provide an appropriate resolution, such as a replacement or a refund to the original payment method. We will not substitute store credit for a refund unless you agree. HT Holiday covers required return shipping when the approved claim resulted from a damaged, defective, or incorrect item.

Return authorization

Do not mail an item to the address on its package or to our business address unless we give you written return instructions. Supplier and fulfillment addresses are not customer return centers. Unauthorized returns may not be received or refunded.

Non-returnable items

Unless they arrived damaged, defective, or incorrect, we cannot accept returns of gift cards, personalized or made-to-order goods, intimate apparel, opened personal-care or hygiene products, or items that have been used, worn, washed, altered, or damaged after delivery.

Order cancellations and changes

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after the order has been sent to a supplier or fulfillment partner. If we can cancel the order before fulfillment begins, we will refund the canceled amount to the original payment method.

Refund timing

Approved refunds are submitted to the original payment method within 3 business days. Banks and card issuers may need an additional 5–10 business days to post the credit. Original shipping charges are not refundable unless the refund is due to our error or an approved damaged, defective, incorrect, or undelivered order.

Contact us

Email harrytaylorllc@gmail.com or call (410) 903-9823, Monday–Friday, 9:00 AM–5:00 PM Eastern Time. You may also use our contact form.

Nothing in this policy limits any non-waivable rights you may have under applicable law.